Return Policy

Terms and Conditions: Balance Withdrawal Restrictions

1. Acceptance of Terms

   • By purchasing balance for the betting platform, the user agrees to these terms and conditions, acknowledging that they are paying for a service that has been provided in an appropriate manner and in accordance with the stipulated terms.

2. Use of Balance

   • Once the balance is acquired, it must be wagered in accordance with the service rules. It cannot be withdrawn unless it comes from winnings obtained through active bets.

3. Account Balance Availability

   • The bettor's account balance will be considered unavailable for withdrawal until the requirements for obtaining winnings are met, which are subject to the conditions of each gaming platform.

4. Withdrawal Restriction Warning

   • The warning "Does not meet the conditions to withdraw balance" will appear as part of a necessary review process to ensure there are no irregularities in the transactions made. This measure is also intended to prevent money laundering attempts, protecting both users and the platform.

Betting, Winnings, and Refund Conditions

1. Withdrawals of Loaded Funds

   • To withdraw the reloaded money, you must actively participate in the enabled platforms (sports betting, casino, racetracks, virtual games) and generate winnings through prizes derived from your bets.

   • The reloaded balance, without fulfilling this requirement, cannot be withdrawn, nor can it be used for purposes other than those described.

2. Refund Policy

   • Refunds cannot be made after funds (including bonuses) have been used in the game.

3. Refund Requests

   • A refund request will only be considered if made within the first twenty-four (24) hours of the scheduled transaction, or within thirty (30) days if the user claims that another person (or minor) accessed their account and can provide evidence.

   • We also reserve the right to withhold a refund or a reversal transaction until the user's identity has been properly verified.

4. Required Documentation

   • You agree to provide, at our request, notarized identification or any other document that verifies your identity, in accordance with the laws applicable in your jurisdiction.

   • If such notarized or certified identification is not provided within five (5) days of our request, the refund or reversal transaction will not be processed, your player account will be closed, and you will lose all funds in your account. Such a decision will be final, binding, and non-appealable.

5. Fair Play Commitment

   • The player commits to playing fairly in all games and must not influence the outcome of the game in any way, including the use of computers, mathematical equations, betting systems, etc.

6. Fraudulent Activities and Winnings

   • Regardless of the situations mentioned above, the platform reserves the right to withdraw the balance earned fraudulently through any method such as: Surebet, Arbing, Multi-accounting, etc., and is exempt from refunding such amounts.